Travelers deploys AI-powered claims countrywide with OpenAI

Summary

Travelers has expanded its AI-powered claims assistant, AI Claim Assistant, countrywide, using OpenAI's Realtime API and frontier models, to guide customers through the claims process.

Why it matters

90% of customers now complete claims through the AI assistant, improving the customer experience and managing surges in claims.

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Travelers deploys AI-powered claims countrywide with OpenAI

6/6/2026, 12:18:33 AM

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